Carol Farnsworth

Author of Website Usability
Director of Customer Experience, Keynote

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Keynote's Senior Director Customer Experience Research, has been conducting usability research for more than 10 years. Recently, her research has been focused on quantitative/qualitative usability research on web sites. Carol brings years of customer interface design and customer experience research and evaluation to the Keynote team.

Prior to joining Keynote, Carol taught usability methods and testing courses at Stanford University and served as a faculty member in the university's Information/Web Technology department. She holds professional affiliations with the Usability Professionals Association, Bay CHI, and the Society for Technical Communication and the ACM.

Carol is widely recognized as an expert in her field and recently contributed a chapter entitled "Aikot Corporation: A Case Study in Qualitative/Quantitative Remote Evaluation," to the book, User-Centered Design Stories. She holds a BA in Sociology and Psychology from Denver University and a Masters in Education from Catholic University in Washington DC.

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Presentations

Online Marketing Summit 2010 Annual

Online Marketing Summit 2008 Annual